Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (emails will be responded to Monday to Friday: 9 am to 5 pm AEST )
We are ZERO PROOF UK LIMITED registered in United Kingdom under company number 11725077.
Our registered office is at: Enterprise House Beesons Yard, Bury Lane, Rickmansworth, Herts, England, WD3 1DS.
Our VAT number is: .
If you buy goods on our site you agree to be legally bound by this contract.
You may only buy goods from our site for non-business reasons.
This contract is only available in English. No other languages will apply to this contract.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
You place an order on the site lyres.eu. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card, IDEAL or PayPal account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your my account portal.If you’re not happy with your order, please tell us via the returns enquiry form on our website – we’ll always try to help you if we can.
If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post (Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom or email to [email protected] . Please supply the following information, but it is not obligatory.
To [insert the trader’s name, geographical address and, where available, telephone number, fax number and email address]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
We endeavor to ship your order as soon as possible. We endeavor to ship your order as soon as possible. We use UPS & GLS depending on your location. Note: we cannot guarantee or provide a day of the week or time of day for delivery. Country delivery time frames:
Prices for countries located outside of the European Union do not include duties and taxes. Customers outside of the European Union may incur fees upon delivery determined by your local regulations.
Group 1 = Austria, Belgium, Czech, France, Germany, Ireland, Italy, Netherlands, Spain
For Orders Less than €45, we deliver for €10
Group 2 = Poland, Switzerland
For Orders Less than €70, we deliver for €20
Orders placed on our EU website, www.lyres.eu, can only be delivered to addresses located in Austria, Belgium, Czech, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, Switzerland
Please note that we no longer deliver to Finland, Norway, Sweden, Denmark, Luxembourg or Iceland.
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped.
Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.
We accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, and PayPal. We also accept IDEAL as a payment option
Your credit card or debit card will only be charged when the goods are dispatched.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
The price of the goods:
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
Please contact us using the contact details at the top of this page, if you want:
You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.
Shipping on orders of €45 or more are free across Group 1 countries (standard shipping only). For orders less than €45, we deliver for €10.
Shipping on orders of €70 or more are free across Group 2 countries (standard shipping only). For orders less than €70, we deliver for €20.
Prices for countries located outside of the European Union do not include duties and taxes. Customers outside of the European Union may incur fees upon delivery determined by your local regulations
Orders placed on our EU website, www.lyres.eu, can only be delivered to addresses located in Ireland, Netherlands, Austria, Germany, Italy, Spain, Switzerland, France, Belgium and Poland. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied.
Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is only available on our 700mL range and excludes our premix and Classico Grande ranges, online gift vouchers, all bundles and sets, merchandise or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
20% Off 700ml: Prices as marked online. Offer available until midnight CET, 11th December 2023 and whilst stocks last. No exchanges or refunds are possible on this range of discounted products. Offer only available to EU residents. Lyre’s reserves the right to cancel the offer at any time. Selected discounted products are part of our range with a best-before date ending in the next three months, detailed on the individual product pages. Best-before dates indicate that the product may lose a small amount of depth in the taste, but it’s still consumable if stored correctly. Follow storage instructions to extend the lifetime of the bottle. Discount is not available on online gift vouchers. Promo cannot be combined with other offers. Lyre’s general promo code terms and conditions apply.
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
We will try to resolve any disputes with you quickly and efficiently.
f you are unhappy with:
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
The laws of Australia, Northern America, England and Wales will apply to this contract.
No one other than a party to this contract has any right to enforce any term of this contract.
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