We endeavour to ship your order as soon as possible.

Please allow 3-10 business days to receive your order. Your order may take up to 4 days to be dispatched. We cannot guarantee or provide a day of the week or time of day for delivery.

If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.

Group 1: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain

Free standard shipping on all orders over €45

For orders less than €45, we have a flat rate shipping fee of €10, for delivery to Group 1 Countries.

Group 2: Poland & Switzerland

Free standard shipping on all orders over €70

For orders less than €70, we have a flat rate shipping fee of €20, for delivery to Group 2 Countries.

Please note: prices for countries located outside of the European Economic Area do not include duties and taxes. Customers outside of the EEA may incur fees upon delivery determined by your local regulations.

Once your order has shipped we will email you with a link to track your delivery.

You can also find tracking information in your account under My orders

If you are having trouble finding your tracking link, or there is a problem with your tracking link please Contact Us, our friendly team are here to help!

We can update the address on your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment centre. The timeline for this does vary, so if you need to change your address on an order, please Contact Us ASAP and we'll do everything we can to help.

Please note, in line with our terms and conditions, once an orders has been placed we cannot guarantee changes will be accepted.

For safety reasons, I'm afraid not.

Our team are hard at work on more collection and delivery options for you. Make sure you have signed up to our mailing list so we can let you know when we have new options available.

We're sorry no, unfortunately we cannot ship to PO Boxes.

Please provide an alternate address at checkout in order for us to deliver your order.

Unfortunately once a package reaches a collection point, we are unable to redirect it. If possible, you can have someone collect on your behalf.

If the package cannot be collected it will be returned to us, at which point we can issue a refund to your method of payment or attempt to send it to you again. Please Contact Us if you cannot collect a package and once it has returned to us we can make the arrangements for you.

Sorry to hear your order hasn't arrived yet.

Sometimes our carriers can experience some delays, your tracking details may have more information on when it's expected to arrive. You can find your tracking details in your Lyre's account under Orders, or in the email you were sent when your order shipped.

If you're still waiting for your delivery 7 days after the expected delivery date please Contact Us and our team will investigate and get this straightened out for you.

Sorry to hear your order hasn't arrived yet.

Sometimes, if a package is unable to be delivered, it may have been left at a nearby collection point. Please check your order's tracking information to see if there are collection details. You can find your tracking link in your Lyre's account under Orders, or in the email you were sent when your order shipped.

If your tracking information states that the package was delivered to your address but you have not received it please Contact Us and our team will investigate. We will let you know the next steps to receive your order.

We're so sorry to hear there's trouble with your order!

Please let us know any trouble you're having, our team are here to help!

All of Lyre’s glass bottles and aluminium cans are fully recyclable, as is our cardboard packaging.